Goal is quicker and more accurate responses

Havelock is updating its computer-aided dispatch software in an effort to help police, fire and emergency personnel respond faster to calls.

The total cost of the new system will be $117,440, with $45,815 coming from state 9-1-1 funds. The remainder, $71,625, was approved by Havelock commissioners during their board meeting Monday night.

“I think it’s a small price to pay for the safety of our citizens,” Commissioner Karen Lewis said.

According to Chad Ives, director of information technology for the city, the new version of the software has been completely rewritten to run off the latest version of the new Microsoft programming platform. The new version will incorporate data about streets and addresses from GIS systems that are used by the city.

Havelock’s current system is about eight years old.

“It can’t do the things that the newer code can do,” said Ives.

According to Ives, the installation process will occur over an eight-month period and will be a seamless transition when the switch is made.

Ives said the 9-1-1 system will be shut down for about four hours in the early morning while the system is switched over. During that time, 9-1-1 dispatch will still operate but just not with the enhanced parts of the system, he said.

The new software is from a company called New World Systems, a major manufacturer of dispatch systems, and is used by Craven County and New Bern, Ives said.

In other business Monday night, the board was notified that a budget amendment would be needed to fund repairs to water lines. The current $25,000 budget is insufficient due to cost of repairs and supplies, according to city officials. The city is waiting to award a contract for the work, so the exact amount of additional money needed is not yet known. Commissioners were not required to take any action on the information.